01. REFUND POLICY - OVERVIEW
AIO Cine Productions is committed to providing a transparent and fair refund policy for all users of our platform. We understand that circumstances may change, and we strive to ensure customer satisfaction with our services. This Refund Policy outlines the terms and conditions under which refunds may be processed.
Our refund policy applies to all premium features, job posting packages, and subscription-based services purchased through our platform.
02. REFUND ELIGIBILITY
You are eligible for a refund under the following conditions:
• The refund request is submitted within 14 days of the purchase date
• The premium features or services have not been substantially used or utilized
• You have not accessed or downloaded more than 25% of the available premium content
• The refund request is made due to service malfunction or technical issues on our platform
• You provide valid proof of the original transaction
03. NON-REFUNDABLE ITEMS
The following items and services are non-refundable:
• Refund requests submitted more than 14 days after purchase
• Custom profile creation or CV enhancement services that have been completed
• Job applications or applications submitted through our platform
• Promotional or discounted packages (unless specifically stated otherwise)
• Services used for more than 25% of the subscription period
• Subscription renewals or recurring charges already processed
04. REFUND PROCESS
To request a refund, please follow these steps:
• Contact our support team at support@aiocineproductions.com with your refund request
• Provide your account details, transaction ID, and reason for the refund
• Our team will review your request within 5-7 business days
• If approved, the refund will be processed to your original payment method
• Refunds typically appear in your account within 10-14 business days, depending on your financial institution
05. REFUND STATUS AND TRACKING
You can track the status of your refund request through your account dashboard. We will also send you email notifications at each stage of the refund process. If you have any questions about your refund status, please contact our customer support team.
06. SPECIAL CIRCUMSTANCES
In cases where service was significantly disrupted due to platform maintenance or technical failures beyond your control, AIO Cine Productions may authorize refunds outside the standard 14-day window. Each request will be evaluated on a case-by-case basis.
If you have experienced a payment issue or unauthorized charge, please notify us immediately. We investigate all claims of fraudulent activity and will work to resolve the issue promptly.
07. PAYMENT METHOD CONSIDERATIONS
Refunds are processed to the original payment method used for the purchase. If your original payment method is no longer valid or active, the refund may be delayed. In such cases, you will be contacted to provide an alternative payment method.
For digital wallet payments (Apple Pay, Google Pay, etc.), refunds are processed through the respective payment processor.
08. SUBSCRIPTION CANCELLATION
For subscription-based services, cancellations must be made before the renewal date. Once a subscription period has begun, no refund will be issued for that period. However, the subscription will be cancelled effective immediately upon cancellation request.
09. DISPUTE RESOLUTION
If you believe a refund has been denied in error, you may file an appeal within 30 days of the denial. Please provide additional documentation or evidence supporting your refund request. Our management team will review all appeals.
10. CONTACT INFORMATION
For refund inquiries and support:
Email: support@aiocineproductions.com
Phone: +91 9517437395
Address: AIO Cine Productions, Andheri west Mumbai
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM IST
11. POLICY UPDATES
AIO Cine Productions reserves the right to modify this Refund Policy at any time. Users will be notified of any significant changes via email. Continued use of our platform following notification of changes constitutes acceptance of the updated policy.
